Show and Tell

So, this week's show and tell was awesome, but it didn't feel complete.  We'll be holding continuous Show and Tell times during the Friday meetings, just to give everyone a real chance of showing and telling.

Also, please remember to do Cross Training!  I'll let you know for sure when we'll be training over in High School.  It'll either be next Tuesday or during our Friday meeting.

You MUST be using the call tracker!  I understand that quite a few of you already keep track of your calls because you're on counselor support, but you still need to use the call tracker.  It doesn't look like it works very well with Firefox, so you'll need to open it in Explorer.

That's all for now!

Cross Training Reminder!!!

Hey Team!  Remember in our meeting when we talked about Cross Training and the awesome adventures it held?  Well, Cross Training has started!  If you go on a CT Trek, send a spark to a couple of your teammates so 3-4 of you can share in the adventure.  All CT needs to be completed NO LATER than March 25.  Tiffany has kindly created a spread-sheet so we can keep track of when everything is completed.  To access it, go to N drive-->databases-->Front Desk-->Team 1 Cross training.

Thanks for being awesome!  And don't forget about our Show-and-Tell on Friday!  And, Ashley has treats for this week's meeting.

Reminder

Hey all!  This is just a reminder of the things we have going on.

First, remember that this Friday will be our Show-and-Tell!  Make sure to bring something awesomely important to you.

Also, CALL TRACKER!  Make sure you track each of your calls.  It hasn't been too busy, so this shouldn't be too much of a hassle.  Let me know if you didn't get the link Kelcie emailed and I'll send it to you again.

And, I'm thinking March 18th would be perfect for our Harry Potter themed shindig.  Thoughts?

That's all for now!

Meeting Notes take 1

So, this Friday I'm not in charge of our meeting.  It'll be covered by Rebecca, but here are a few things that I've noticed that I'd like to post for your information. 

1) Sending a fax-- Make sure you type the coversheet.  There's a blank fax template located in the N Drive for this purpose.  Include your name (and the name of the person who's attention it's going) on the coversheet.  When you're done sending the fax, don't forget to leave a note!  Also, check back about fifteen or so minutes to make sure the fax was sent successfully. 

2) Changing information--We CANNOT change information in a student's (or proctor's) file.  For a student, we can add an ACT code, but we cannot change any personal information, such as they address.  The student can change the information or we can transfer them to Registration.  For counselor's, we can transfer them to Testing or send a Testing form.

3) Remember, you can't watch videos at your computer. 

4) Also, emails to corrections should be sent in an IPF.  For more information, come talk to me.

4) Blind transfers are a big no-no!  Also, it's nice if you apologize to a student by saying "I apologize for the inconvenience" but don't come right out and say you're sorry for a certain situation.  Also!  Don't feel obligated to give out your last name to a customer.  If you're not comfortable giving that out, don't.  Also, don't give out a fellow employee's last name without their permission.

Thanks Team!

Team Meeting 2/4

Hey Team!  So, we didn't get to go over everything I wanted to in our meeting today, which was fine, because it's mainly review.  Our meeting today was pretty awesome.  It was nice to just talk and such.

Anyway, so, here's a few things you should be aware of!

1) Even if a BYU student is taking one of our courses, if they request their exam to the BYU testing center, it'll still be a $2 fee.

2) Salt Lake Center exams-- more information will follow.

3) You should all have received an email from Kelcie with information about how to create a Ned id without a course access code.  Just make sure you have it handy and perhaps peruse the instructions so you know what to do if the occasion arises.

4) Also, does everyone have access to the blog?  Please let me know ASAP if you don't so I can rectify the situation.

5) Stat 221--the only midterm exams that should be requested are the even numbered midterms (2,4,6) not the odd numbered exams.  Odd numbered exams are used as place holders for the instructor graded section.  Let me know if you have any questions!

6) Hand grading must go through the Testing Department!

7) Speaking of the Testing Department, make sure that if the wrong exam has been sent to a student--such as a geometry exam being sent to a student taking an art class--that you let Testing know ASAP!  Don't send another exam because the error is probably internal!  So, go directly to Stephanie to see what can be done.

8) And, last but not least, PaymentTech and Blackbox.  If you don't know how to use either of them, let me know and we'll have a quick training session on our to operate the pesky machines.

Thanks Team!  Also, sorry about the lack of cupcakes.  I'll make it up to you.


I think that, during one of the weeks we don't have someone scheduled for treats, we should have a themed Treat Friday party.  Thoughts?