Our very own Charlotte is incredibly clever as it turns out. I took a call from her because the caller wanted to talk to a supervisor, and Matt gave me permission to pretend to be a supervisor for a 1 phone call period of time. The caller was very upset, and here is the exchange Charlotte and I then had on Spark at the end of the call:
(10:17 AM) Tiffany: Sorry you had to talk to her. She was an angry elf
(10:17 AM) Charlotte Wease: haha, she was definitely from the south pole....
I feel so much more knowledgeable now that I know the angry elves are from the South Pole. Plus that made me happy.
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